Sound Control Tech is a small independent site about audio equipment. We publish research write ups and background articles. We are not a retailer, and nothing is sold from this site. If you bought something on Amazon, we were not part of that transaction and have no access to it.
What we can help with
- A factual error on one of our pages, such as a specification that does not match the manufacturer’s own documentation.
- A product that has been discontinued or replaced, or a link that no longer resolves.
- Questions about how this site works, how products get covered, or how the affiliate links operate.
- Copyright, press, and permission enquiries.
- Privacy requests, including access to or deletion of anything you have sent us.
What we cannot help with
These come up often, so it is worth being direct. We cannot place, change, cancel, or track an order. We cannot arrange a return, issue a refund, or process a warranty or defect claim. We cannot look up your order, your account, or your delivery, because we cannot see any of it.
For anything to do with an order, delivery, a return, or a refund, contact Amazon customer service through your Amazon account. For a faulty product, a warranty claim, a missing part, a firmware update, or pairing and setup help with a device you already own, contact the manufacturer’s own support team. They have the serial number, the warranty record, and the technical knowledge for that specific unit, and we have none of the three.
We also do not accept products for review, take payment for coverage, or add products on request from brands or agencies. Pitches of that kind will not get a reply.
How long a reply takes
There is no support desk behind this site, and messages are read in batches rather than around the clock. Expect a reply within about five business days for a genuine question. Corrections are usually the fastest, because fixing the page matters more than writing back about it, and the fix may reach the site before the reply reaches you. Privacy requests are answered within 30 days. If your message does not need an answer, it may not get one, but it will still be read.
Email us directly at [email protected], or use the form below. Both reach the same inbox.
If you are reporting an error, include the page address and what specifically is wrong. That gets it fixed far faster than a general note.